Job Summary
Company Name
Godrej
Division
OPERATION & TECHNOLOGY GROUP
Function
OPERATION & TECHNOLOGY GROUP
Designation
L1 NOC
Location
Mumbai
About the Business & Position Overview
Godrej Infotech Limited, a subsidiary of Godrej & Boyce Mfg. Co. Ltd, which is one of the holding companies within the USD 4.1 billion Godrej Group. This group started its journey in 1897 and through the years have diversified from High Tech Engineering to Consumer Products. Godrej Infotech Ltd is a software services and consulting company headquartered in Mumbai, India. Formerly an IT division of Godrej & Boyce Mfg. Co. Ltd., which started operations in 1971, Godrej Infotech Ltd, commenced its operations as a separate corporate entity on April 1, 1999. Godrej Infotech Ltd, embarked on the journey of Business Excellence using EFQM 2013 (formerly known as The European Excellence Model Foundation for Quality Management), which outlines the foundation of achieving sustainable excellence in any organization. We are assessed at SEI-CMM Level 4, which means our quality processes are well-defined and professionally managed. We also have ISO 9001:2015 Quality Systems Certification for Analysis, Design, Coding, testing, Delivery and Maintenance of Commercial Application Software, ERP Consultancy and Facilities Management Services. We place a high premium on our people, quality and business values. We develop our employees through continuous training and provide them with opportunities to work on state-of-art technologies. We encourage our employees to develop their skills and to nurture the pursuit of professional excellence. We draw our strength from the team of committed and customer oriented professionals. It is to this team that we owe our recognition for quality.
Job Profile
Key Responsibilities
-Administration and management (technical operations) in support of Cisco, Fortinet and HP network infrastructure (Routing, and Switching)
-Network Monitoring suing tools like SolarWinds, Nagios, Cacti, What-s Up etc.
-Handling tickets raised by customers related to Network issues / VPN issue etc.
-Understanding customer-s network and solving network related issues within SLA.
-Implements changes to Network infrastructure in order to correct errors or enhance functionality.
-Develops processes for improving operational efficiencies, as well as identifies/implements automation process/tools for existing NOC manual processes.
-Vendor management for DC Network, MPLS networks etc.
-Maintaining the Links SLA for DC network, LAN network, WAN network and reporting the SLA performance report at the time of clearing the tax invoice to Service providers.
-Arrange for monthly review meetings with Vendors for SLA tracking.
-Need to ensure daily, weekly and monthly network tasks handled such as the backup of Network device, Upgrading the IOS, Latency reports, weekly Backups etc.
-Monitor and Ensuring the Data Center Infra working fine and coordinating with vendors for repairs of HVAC or other network related issues.
-Prepares technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.
-Ready to work in 24 by 7 shifts including holidays
Job Description
- Administration and management (technical operations) in support of Cisco, Fortinet and HP network infrastructure (Routing, and Switching)
- Network Monitoring suing tools like SolarWinds, Nagios, Cacti, What-s Up etc.
- Handling tickets raised by customers related to Network issues / VPN issue etc.
-Understanding customer-s network and solving network related issues within SLA.
-Implements changes to Network infrastructure in order to correct errors or enhance functionality.
- Develops processes for improving operational efficiencies, as well as identifies/implements automation process/tools for existing NOC manual processes.
-Vendor management for DC Network, MPLS networks etc.
-Maintaining the Links SLA for DC network, LAN network, WAN network and reporting the SLA performance report at the time of clearing the tax invoice to Service providers.
-Arrange for monthly review meetings with Vendors for SLA tracking.
-Need to ensure daily, weekly and monthly network tasks handled such as the backup of Network device, Upgrading the IOS, Latency reports, weekly Backups etc.
-Monitor and Ensuring the Data Center Infra working fine and coordinating with vendors for repairs of HVAC or other network related issues.
-Prepares technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.
-Ready to work in 24 by 7 shifts including holidays


Qualification Details
Essential Qualification: Employers prefer to hire candidates having Engineering Graduate with 1-2 years relevant experience Or Graduate/Diploma in Computer/IT with 2-3-year overall IT experience.
Preferred Qualification: Employers prefer to hire candidates having Engineering Graduate with 1-2 years relevant experience.
Experience Details
Essential Experience: 1 to 2 years of Relevant experience of NOC handling monitoring and management of Network infrastructure of Fertigate Firewalls, Cisco Switches, wireless network etc
Preferred Experience: Preferred Industry Certification-s: -CCNA /FortiGate Certification / ITIL v3 Foundation (Information Technology Infrastructure Library).
Special Skill
Essential : 1 to 2 years of Relevant experience of NOC handling monitoring and management of Network infrastructure of Fertigate Firewalls, Cisco Switches, wireless network etc
Preferred : 1 to 2 years of Relevant experience of NOC handling monitoring and management of Network infrastructure of Fertigate Firewalls, Cisco Switches, wireless network etc